Why justclaims.eu?

justclaims.eu helps you to step up your game

Offload repetitive tasks to the system, e.g. reject incoming claims for an entire flight automatically, manage automatic payouts, and communicate fully automated with your customers
Reduce the lead time to process a claim by up to 90% and handle more claims in a given time period
Manage seasonal challenges and peaks in the claims handling process with ease
Enhance service quality by minimizing errors and by ensuring a consistent service delivery
Improve agent experience
Enhance scalability of human resources

Enhance customer trust and loyalty with a simple and transparent process (i.e. by making payments in real time) to foster ticket sales
Increase customer satisfaction by responding quickly and precisely
Minimize the risk of disrupting the digital customer journey and experience of your passengers
Integrate the justclaims.eu processes seamlessly into your digital customer journey
Benefit from zero down-time

Monitor the internal claims handling process when reviewing the workflow history
Establish a reporting system tailor-made to your and your CFO's needs
Get deeper insights into your expenditures, create real time reports, monitor spending, and measure risk exposure
Identify patterns in complaint behaviors, review your staff‘s workload distribution for headcount planning, and retrieve further valuable data
Make use of real time data

Sustainability:
justclaims.eu helps you to make processes faster and more effective and thus contributes to sustainable work
New business models:
Counteract claim agencies and establish new commercialisation models (i.e. by partnering with retailers to offer some of the compensation as a voucher)
Global reach and scalability:
Centralize claims handling on a global scale while also taking national legislation/other local factors into account
Simple and fast onboarding: 6-12 weeks to integrate into enterprise IT and train claim handlers
Compliance: Get & stay GDPR compliant. Rely on a secure German engineered and hosted platform. Reduce fraud potential and increase claims handling accuracy